Privacy Policy – Rooh App

Effective Date: 05/06/2026

1. Introduction

Welcome to Rooh ("Rooh", "we", "our", or "us").

Rooh is a transportation platform that connects passengers with registered drivers through a mobile application. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Rooh mobile application, website, and related services (collectively, the "Services").

By creating an account or using the Services, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

Depending on how you use Rooh, we may collect:

• Full name
• Mobile phone number
• Email address
• Date of birth (where required)
• Nationality (where required)
• Profile photo (optional)
• Government-issued identification (when required for verification)
• Preferred language

2.2 Location Information

With your permission, Rooh collects location information to:

• Determine your pickup location
• Calculate routes
• Estimate fares
• Match you with nearby drivers
• Track trips
• Improve navigation
• Enhance passenger safety

Location may be collected while the app is active and, where permitted and enabled by you, during certain background operations necessary for providing transportation services.

2.3 Payment Information

Rooh does not store your complete payment card information.

Payment processing may include:

• Card token
• Payment method
• Wallet balance
• Transaction history
• Refund records

Payments are processed securely through approved payment service providers.

2.4 Device Information

We may collect:

• Device model
• Operating system
• App version
• IP address
• Device identifiers
• Language settings
• Crash reports
• Diagnostic information

2.5 Usage Information

We collect information about how you use Rooh, including:

• Ride requests
• Completed rides
• Cancelled rides
• Search history
• Customer support requests
• Ratings and reviews
• Promotions redeemed

3. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Provide transportation services.
• Match passengers with drivers.
• Process payments and refunds.
• Manage your Wallet balance.
• Send ride updates and notifications.
• Improve service quality.
• Detect fraud and unauthorized activity.
• Verify user identity.
• Respond to customer support requests.
• Comply with legal and regulatory obligations.

4. Wallet Information

Rooh may provide an in-app Wallet that allows users to:

• Add funds.
• Store account balance.
• Receive eligible refunds.
• Pay for rides using Wallet balance.
• View Wallet transaction history.

Wallet balances are non-transferable unless otherwise permitted by applicable law or Rooh policies.

5. Sharing Your Information

We may share your information with:

Drivers

To complete your ride, drivers may receive:

• First name
• Pickup location
• Destination
• Contact information (where necessary)
• Trip details

Payment Service Providers

To process:

• Payments
• Refunds
• Wallet top-ups

Service Providers

Including providers that support:

• Cloud hosting
• Customer support
• Analytics
• Notifications
• Fraud prevention

Government Authorities

Where required by law, regulation, court order, or lawful request.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.
• Prevent fraud.

Some information may be retained after account closure where required by law.

7. Security

Rooh implements industry-standard technical and organizational measures to protect your information, including:

• Encryption of data in transit.
• Secure servers.
• Access controls.
• Authentication mechanisms.
• Continuous security monitoring.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your account details.
• Request deletion of your account.
• Withdraw consent where applicable.
• Request a copy of your personal data.
• Object to certain processing activities.

Some requests may be subject to legal or regulatory limitations.

9. Communications

Rooh may send:

• Booking confirmations
• Driver arrival notifications
• Payment confirmations
• Refund notifications
• Promotional offers (where permitted and with applicable consent)
• Service announcements
• Security alerts

You may manage certain notification preferences within the application.

10. Cookies and Analytics

Our website and certain app features may use cookies and similar technologies to:

• Remember preferences.
• Improve functionality.
• Analyze usage.
• Enhance user experience.

11. Children's Privacy

Rooh is not intended for individuals under the minimum legal age required to create an account under applicable law. We do not knowingly collect personal information from children without appropriate authorization.

12. International Data Transfers

Where necessary, your information may be processed or stored in countries other than your country of residence. Appropriate safeguards will be implemented where required by applicable law.

13. Third-Party Services

Rooh may integrate with third-party services, including payment providers, mapping and navigation services, notification platforms, and analytics providers. These services operate under their own privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the application, website, email, or other appropriate means. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Rooh Customer Support - +973 1746 1746